Why am I being asked to re-connect my account(s)?

This may happen due to the following reasons:

  • When you change your password for a particular social media account, your access token expires automatically. Hence, you must reconnect your account. 
  • Some sites such as Facebook allow us to share content on your account for 60 days only. After that, you'll need to reconnect your account.

To reconnect your account,

1
Select the account you want to reconnect and click on the 'Reconnect' button from the right side of the row.
2
This should take you to the social media site to re-confirm the password. Once you’ve done this, you are all set. SocialPilot___Manage_Accounts.pngIf you've been asked to re-connect the account multiple times, you need to re-authorize it.

If you're still facing issues while reconnecting your account(s), please get in touch with our Support team

Still need help? Contact Us Contact Us