Why am I being asked to re-connect my account(s)?

This may happen due to the following reasons:

  • When you change your password for a particular social media account, your access token expires automatically. Hence, you must reconnect your account. 
  • Some sites such as Facebook allow us to share content on your account for 60 days only. After that, you'll need to reconnect your account.

To reconnect your account,

Account that needs reconnecting will show an error message. Select the account you want to reconnect and click on the 'Reconnect' button.
This should take you to the social media site to reconfirm the password. Once you've done this, you are all set.

If you've been asked to reconnect the account multiple times, you need to re-authorize it.

If you're still facing issues while reconnecting your account(s), please get in touch with our Support team

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