Why Am I Being Asked to Re-Connect My Account(s)?

To establish and maintain this connection, SocialPilot requires certain mandatory permissions during the account linking process. These permissions enable SocialPilot to interact effectively with your social media profiles. However, if these permissions are revoked or altered, the connection between SocialPilot and the social media platform is broken, leading to data retrieval and post-publishing issues.

In this article

1. Reasons You Might Need to Reconnect Your Account
2. Reconnecting After SocialPilot Is Removed from Business Integrations
3. Addressing Account Disconnection Due to Missing Roles or Permissions
4. Reconnecting Accounts With Missing Roles and Permissions

Reasons You Might Need to Reconnect Your Account

There are various reasons why you might have to reconnect your accounts on SocialPilot.

Here are some of the reasons of why this might occur and how to resolve it:

• Password Change: If you change the password for a particular social media account, the access token that SocialPilot uses expires automatically. This means you’ll need to reconnect the account to restore the connection.
• Expiration of Access Tokens (e.g., Facebook): Some social media platforms, like Facebook, only allow third-party tools to share content on your account for a limited time (typically 60 days). After this period, you’ll need to reconnect your account to continue using SocialPilots features.
• Removal of SocialPilot From App Directory: If you remove SocialPilot from the app directory of a social media account (e.g., through Facebook Business Integrations), SocialPilot loses access to that account and any related pages or groups. Reconnecting the account is required to restore functionality.
• Missing Roles or Permissions: In some cases, you may not have the necessary roles (like Admin or Editor) on the Facebook account, or certain permissions might have been deactivated when granting SocialPilot access. Without these, SocialPilot cannot manage the account properly, leading to partial or total disconnection.

Reconnecting After SocialPilot Is Removed From Business Integrations

If SocialPilot is removed from your Facebook Business Integrations, all the Facebook Pages, Facebook Groups, and Instagram Business profiles connected under that Facebook profile will be disconnected.

Follow the steps below to reconnect your accounts on SocialPilot:

1. Go to the Manage Accounts page. Here, you will see any accounts that need to be reconnected marked with an error message.
2. Click on the account that requires reconnecting. Select the Reconnect button, which will direct you to the social media site to reauthorize the connection.
3. Follow the prompts to re-enter your password and grant all necessary permissions in the authorization dialog box.

How to Access Facebook Business Integrations?

Follow the steps below to access Facebook Business Integrations:

1. Open your Facebook profile page and click on your profile icon in the top-right corner of the page.
2. Select Settings and Privacy > Settings and go to Security & Login from the left menu bar.
3. Select Business Integrations and look for SocialPilot in the list of apps under Business Integrations. Ensure it remains connected.

If you accidentally removed SocialPilot, it is located under the Removed apps section. Make sure to reconnect SocialPilot to Facebook to restore functionality.

Addressing Account Disconnection Due to Missing Roles or Permissions

Facebook has recently updated its user experience, which affects how certain features are accessed, particularly regarding Facebook Pages and Instagram Business accounts. To ensure that SocialPilot can manage your accounts effectively, you must have the correct Roles and Permissions.

Roles/Task Access

If you are using the Classic Pages experience, there are six roles that determine access levels. To use all SocialPilot features, you must have either:

• Admin: Full access to all features.
• Editor: Access to all features except designating roles.

For those using the New Pages experience, task access is required. You must have the following task accesses:

• Content: Create, manage, or delete posts, stories, and more. Respond to comments and update Page information.
• Messages and Community Activity: Respond to direct messages, manage unwanted content, and report activity on the Page.
• Insights: View Page performance, content, ads, and other metrics.

Permissions Access

When connecting your Facebook or Instagram Business accounts to SocialPilot, ensure that you grant all necessary permissions for optimal functionality. Here is what these permissions allow:

• Manage Content: Create, edit, and delete posts directly within SocialPilot.
• Respond to Messages: Engage with your audience by managing direct communications.
• Retrieve Analytics: Access detailed insights to refine your marketing strategies.
• Boost Posts: Promote posts to reach a wider audience effectively.

Missing any permissions will limit the functionality within SocialPilot.

Fixing Missing Roles or Permissions

If you are experiencing disruptions in using SocialPilot due to missing roles or permissions, it could be a result of changes in team structures or updates in privacy settings on platforms like Facebook, which can affect how you manage your social media through SocialPilot. Here is what you can do to fix it.

• Missing Role: If you lack the necessary role (e.g., Admin or Editor) or task access (e.g., Content, Messages, or Insights), SocialPilot will notify you of the missing role when you try to manage the account. To fix this, contact the Admin of the Facebook Page and request the appropriate role or task access. Once granted, return to SocialPilot and click Refresh to update your access.

• Missing Permission: If you did not grant all required permissions during the initial account connection, or if permissions were later removed, SocialPilot will display a message indicating the missing permission. To fix this, click the Reconnect button next to the message and follow the prompts to reauthorize the connection, ensuring all permissions are granted.

Reconnecting Accounts With Missing Roles and Permissions

In cases where both roles and permissions are missing, you will encounter limitations in accessing certain SocialPilot features. Here is how to address this:

1. Contact the Facebook Page Admin to obtain the necessary role or task access. Once this is granted, refresh your SocialPilot page to update the connection.
2. Reconnect your Facebook Page to SocialPilot, and during the reauthorization process, ensure that all permissions are granted. This will enable full functionality within SocialPilot.

By ensuring that all roles, tasks, and permissions are correctly assigned and maintained, you can fully utilize SocialPilot features for your social media management needs.