How Do I Pause My SocialPilot Subscription?

Introduction

SocialPilot’s “Pause Account” feature allows you to temporarily stop your account and keep your data safe and configuration intact while you decide to take a break from managing your social media marketing from our tool.

You can resume your account whenever you feel like amid the paused duration and access your saved data and configurations to start using the tool again.

In this Article

1. What is the maximum duration for which the account can be paused?
2. How Do the Payments Work in Paused Accounts?
3. How to Pause Your Account?
4. How to Reactivate Your Paused Account?

What Is the Maximum Duration for Which the Account Can Be Paused?

Both monthly, as well as yearly subscribers, can pause their SocialPilot subscription for a duration of 30 days.

How Do the Payments Work in Paused Accounts?

For monthly users, payment deduction will be paused from their next billing date.

For yearly users, payment deduction will be paused from the day they click on the pause account button.

How to Pause Your Account?

1. Open your SocialPilot dashboard and click on the profile icon on the top right. Click on your Profile from the drop-down menu.

   

2. On the Subscription page, 'Cancel Subscription' below the plan details of your current plan in SocialPilot.

   

3. A new window will open. Click on the ' Pause Subscription for 30 days’ button.

   

4. In the new pop-up window, click on Confirm.

   

5. Congratulations! You will receive an on-screen message and email notification once your account is paused for the chosen duration, and your card will not be charged for any payments during this pause.

How to Reactivate Your Paused Account?

1. Log in to your SocialPilot account. You will see a screen asking to either re-activate or totally cancel your account
2. Click on 'Reactivate Account'. Congratulation! We have received your request. You will be notified through email once your account is reactivated.

How Long My Paused Account Will Take to be Reactivated?

For monthly subscriptions, the account will be reactivated in a span of a minute.

For yearly subscriptions, it'll be activated in up to 24 hours.