Replying to Facebook Posts, Comments, and Messages

All messages and comments received on your Facebook Page can be seen under the Facebook tab available in the Inbox section in your SocialPilot dashboard.

Social Inbox helps you manage these messages, and comments by viewing and replying to them in real-time.

In order to do so, follow these steps:

1

Log into your SocialPilot account.

2

Click on 'Social Inbox' > Facebook from the side panel.

3

This is your Social Inbox for all connected Facebook Pages.

4

Select the Facebook Page of your choice.

5

As you click on a Page, in the second fold you'll see a drop-down button 'All'. Click on the drop-down and select 'Messages', ‘ Comments’ or ‘Posts’.

6

Select a message from the list of conversations and type your reply. If you don't wish to see this message or comment in your inbox anymore, mark it as 'Done'. 

You can view this message under 'Done' anytime.

You will be able to see all your comments, posts, and messages from the last 30 days in your Social Inbox.
Note:  
  • Currently, you won't be able to add reactions to your comments and posts while using Social Inbox for Facebook Pages.
  • You can reply to Facebook comments with GIFs or Images along with the text.
  • As of now, it supports text reply only for direct messages.

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