How to Enable Instagram Direct Messages (DM) and Story Mentions From the Settings?
SocialPilot allows you to efficiently manage Instagram Direct Messages (DMs) and Story Mentions for your Business profiles, making communication streamlined and easily accessible within one platform. There are two ways to enable message access of Instagram from SocialPilot - Enable Message Access from Instagram or enable Instagram DMs via Facebook Business Suite.
In this article:
How to Enable Message Access on Instagram?
Follow the steps below to know how to enable message access on Instagram via SocialPilot:
- Select the Instagram Business profile you want to manage and access Message Settings.
- Now go to Privacy > Messages.
- Toggle on Allow access to Message.
Once this is enabled, SocialPilot will retrieve your Instagram DMs and Story Mentions from this specific profile.
How to Enable Instagram DMs via Facebook Business Suite?
If you want an alternative method or you manage multiple Instagram profiles via Facebook, you can enable DM access through Facebook Business Suite. This method also works if you are facing issues with Instagram settings.
Here is how you can enable Instagram DMs via Facebook Business Suite:
- Open Facebook and log into the account that is linked to the Instagram profile.
- From the Facebook Page associated with your Instagram, go to Facebook Business Suite.
- Under Facebook Business Suite, you will see a warning message. Click on Get Started.
- You will be asked to grant the permissions. Proceed by clicking on the Confirm button. SocialPilot needs these permissions to be able to retrieve Instagram DMs for your profile.
- Next, it will redirect you over to Instagram where you need to provide the associated Instagram ID and Password for authentication.
And you're done! You will get the successful message shown below:
📋 Note: Facebook Business Suite is useful for managing multiple profiles, but make sure you follow the instructions carefully to avoid linking the wrong Instagram profile.