How Do I Add a New Brand?

The term ‘brand’ refers to the profile or setup you create on Reviews, representing your business. Before you can start managing reviews, engaging with customers, or analyzing feedback on the Reviews platform, the very first action you need to take is to connect your brand to the platform. 

Here is a step-by-step breakdown of how to do it. 

1. Go to the ‘Brands’ tab on the sidebar of your Reviews dashboard and click on it. You will find two options there: Create Brands and Manage Brands.

2. Since you are starting out, you have to click on the ‘Create Brands’ option. You have to enter the following brand information.

• Brand Logo (in PNG or JPG format)
• Brand name
• Time zone
• Date format

• Location details - whether single-location or multi-location

  
  

3. The next section is Location details, where you fill in all the details of the brand’s location. 

• Brand Name
• Location Name (specify the location name for internal use)
• Website
• Country
• Address
• City
• State
• Zip
• Tags

4. In the next step, you have to link your brand to review platforms like Google Business Profile and Facebook. You can also connect your brands to other custom links based on your requirements.

5. Select the platform you want to connect to on Reviews.

• For Google Business Profile, click on the ‘Connect’ button. A window will appear. In this window, sign in with your Google account or pick an account that's already linked.

• Follow the same steps for Facebook.

  Once added, you can connect the account to the tool. You can add more than one location here.

However, if you are already an active SocialPilot user, you can import your already connected Google Business Profile or Facebook account.

Click on Import from SocialPilot. You will see a pop-up with all the connected accounts on SocialPilot. Select the account and now click on 'Connect.' Your account(s) will be connected.

To add custom links, click on ‘Add link’ next to the Custom Link option. A dialogue box will open, asking you to select a platform from a dropdown menu and provide a review link. Enter the URL where you wish to direct customers to leave reviews or feedback.

After entering all the details, review everything to ensure accuracy. Once satisfied, click ‘Save & Next.’ Your brand is now added. 

If your brand has multiple locations, you can add them individually within the brand management section. Specify the details for each location, such as the location name and any additional information required.

Once you've entered all the necessary details, save the brand. Review the information to ensure accuracy and completeness.

After saving your brand details, you will prompted to an optional email set-up where you can fill in the details of how you would like your emails to go. Here, you can customize the email settings by entering these fields:

• From Name
• Reply-to Email
• From Email

After entering the details, you have to click on “Start Verification.’ A pop-up will appear with instructions on how to verify the email.

Now click on ‘Send Link.’ A verification email will be sent to the email address you entered. 

Open your inbox and then click on the verification link.

Your email is all verified. The next step is SPF Verification. Now, add the provided MX and TXT records to your DNS zone editor settings.

After setting it up, your email verification window will look something like this.

Now, all you have to do is click on 'Save,' and your email information will be saved for that particular brand.