How to Add a New Brand on SocialPilot Reviews?
The term ‘brand’ refers to the profile you create on SocialPilot Reviews, representing your business. Before you can start managing reviews, engaging with customers, or analyzing feedback on the platform, the very first action you need to take is to connect your brand.
In this Article
Check out a how you can add a new brand on SocialPilot Reviews in this quick video.
How to Add a New Brand to SocialPilot Reviews?
Here is how you can add brands you want to manage on SocialPilot Reviews:
- On your SocialPilot Reviews dashboard, find Setup and select Brands in the main menu.
- Now, click on the Add Brand button.
- Enter the name and logo of the brand.
- You can add the custom email information but its an optional step for setting up a brand.
- Now click on Save.
- Now go to the main menu and select Locations so you’ll be directed to the locations page for the brand you just connected.
- Click the Add Location button.
- In the location details, fill in all the details such as Brand Name, Website, Country, Address, City, State, Zip Code, and Tags.
- Now, scroll down to the Platforms section to connect your review platforms.
- Use the Connect button to link your profiles. A window will appear. In this window, sign in with your Google account or pick an account that is already linked.
The step is the same for Google Business Profile and Facebook.
📢 If accounts are already linked to your SocialPilot account, opt to import them directly. Click on Import from SocialPilot. You will see a pop-up with all the connected accounts on SocialPilot. Select the account and now click on Connect.
- If you want to connect to any review platform other than the given options, click on Add Link from Custom Link.
Select the platform and add the URL where you wish to direct customers to leave reviews or feedback.
- After entering all the details, review everything to ensure accuracy. Once satisfied, click Save. Your brand location is now added.
👉 Note
- If a user is a team member on SocialPilot, the accounts they have access to on SocialPilot only will be shown on SocialPilot Reviews.
- You can use Custom links in email or SMS campaigns even if they don't pull reviews directly into the platform.
- SocialPilot Reviews allows you to connect up to 3 locations for each brand. However, you can also add extra locations by paying a particular amount.
Remember to review the information to ensure accuracy and completeness before saving the location.
⭐ You can have multiple brands, which is particularly useful for agencies managing multiple businesses for different clients.
After saving your brand details, you will be prompted to an optional email set-up where you can fill in the details of how you would like your emails to go.
How to Set Up Custom Email for Brand?
Email setup is an optional setup. However, if you configure custom email settings, it personalizes your outreach, making it more professional and trustworthy.
- If you have saved the brand, you can go back to the brand menu and click on the edit icon to add your custom email.
- Here, you can customize the email settings by entering these fields:
- From Name
- Reply-to Email
- From Email
- After entering the details, you have to click on 'Start Verification.’ A pop-up will appear with instructions on how to verify the email.
- Now click on Send Link. A verification email will be sent to the email address you entered.
- Open your inbox and then click on the verification link.
Your email is all verified. The next step is SPF Verification. Now, add the provided MX and TXT records to your DNS zone editor settings.
After setting it up, your email verification window will look something like this.
Now, all you have to do is click on Save and your email information will be saved for that particular brand.
⚠️ Note: For users on the Starter plan, you can manage one brand and one location. However, with the Pro plan, SocialPilot Reviews allows you to manage multiple brands and up to 3 locations, with the option to add unlimited additional locations.