How to Manage and Edit the Brand Locations on SocialPilot Reviews?

To oversee all your added business locations, you can manage brand locations from one central space—Manage Locations. This space is accessible under the ‘Location’ tab in the left panel of your dashboard. Here, you can view a comprehensive list of all your locations along with other details such as addresses, city, state, tags, etc.

Here is a list of actions you can perform in the Manage Locations tab.

How to Edit a Location?

To update details for an existing location:

Select the relevant brand and then go to the Location page.
Go to the desired location in the list, click on the three dots, and select Location Details.
Go to the relevant section in the Location details form, click on the Edit button for that respective section to change any saved details.

How to Manage Location Details?

Location details are a long form that you have to fill out carefully and precisely to create a business Location within SocialPilot. All the information you provide within this section will be the central source of truth, which will be shown on search results and listing directories.

Following is all the information you need to know to fill out the location details for your business.

Field Name	Description	Requirements	Notes
Business Name	Name of your business location.	Character limit is 2 to 40.	Must be unique for each account, no emojis.
Phone Number	Contact number of the business.	Must be in international format (e.g., +1-234-567-890).	Required for communication and verification.
Alternative Phone Number	Another contact number.	Must be different from primary phone no.	Required for communication and verification.
Email	Business’s Primary Email Address.	Character limit is 5 to 254.	A valid email address.
Website URL	URL of the business website.	Must be a valid URL.	Optional, but helps with online presence.
Address	Full business address.	Must include street, city, state, and postal code.	Needs to be a valid address for syncing.
Latitude/Longitude	Coordinates of the business location.	Auto-filled with address or manually entered.	Helps with location mapping and geolocation.
Business Category	Type of service the business offers.	Choose from a list of predefined categories.	Helps categorize your business on review sites.
Additional Categories	Optional categories to describe other aspects of the business.	These complement the main category and improve relevance in local search.	Select from the same list as the primary category. Should not include duplicates.
Description	An overview of the business, its offerings, values, or specialties.	Character limit is 10 to 500.	Should not contain “<” or “>” to restrict HTML tags.
Service: Name	The name of the service offered by the business.	Character limit is 2 to 40.	They show business offerings, helping platforms improve search and visibility.
Service: Description	A summary of what the service includes or how it benefits customers.	Character limit is 10 to 500.	hould not contain “<” or “>” to restrict HTML tags.
Service: Price Type	Type of price the service warrants.	Select from the given types: No Price, Free, Fixed, From	NA
Service: Price	The cost of the service, based on the selected price type.	Select a currency and provide the value.	NA
Amenities	Mention services available at the location.	NA	They are used by listing platforms to help filter results.
Regular Hours	Hours the business is open.	Set hours for each day of the week.	Can mark as "24 Hours" or "Temporarily Closed."
Special Hours	Custom hours that apply to specific holidays or special dates	Set as per requirement.	NA
Payment Methods	Modes of payment offered at the location.	Select the options which are offered at the business location.	This provides additional clarity to customers and
Cover Image	A wide-format banner image of your business location.	Formats: PNG, JPG, JPEG, WEBP	Optional, but improves listing appearance.
Profile Image	A square image typically used as the logo	Should be a square image.
Photos and Videos	Additional visual content of the business, products, services, team, or location.	NA	NA
Social Media Links	Links to business social media accounts.	Must be valid URLs (e.g., Facebook, Instagram).	Optional, but boosts visibility and engagement.
Location Nickname	A short internal label to identify your location within the platform	Must be unique within a brand	Not visible to customers or synced to any publisher

Mandatory fields: Business Name, Address, Map Location, Phone Number, and Business Category.

Optional fields: Website URL, Social Media Links, Location Image.

You will not be able to save a location till you fill out all the mandatory fields.

How to Edit a Location Nickname?

Every location is automatically assigned a nickname and a unique ID when it is created. The nickname is visible across the platform to help you quickly identify which location you are working on, without affecting the business name your customers see on any publisher. To edit a location nickname:

Go to the desired location, click the three dots, then select Location Details.
At the top of the location details form, find the Nickname field.
Click Edit, enter your preferred nickname, and click Save.

To learn more about Location Nicknames, refer to this help doc.

Note: The nickname must be unique within your brand. The Location ID is system-generated and cannot be edited.

How to Delete a Location?

To remove a location from SocialPilot Reviews:

Locate the desired location.
Click on the three dots and select Delete Location.
Confirm your action in the prompt that appears to prevent accidental deletions.

How to Access Publishers for a Location?

If you click on the three dots on a location card and select Manage Publishers, you will be redirected to the Publishers page for that location. From that page, you can manage all your connected listing publishers.

How to Access Review Platforms for the Location?

Very similar to accessing Publishers, you click on Manage Platforms on a location card, and you will be taken to the review platforms page of a

How to Use Filters and Tags?

Use the filtering options above the location list to sort and display locations by tags and platforms. It helps in managing specific groups or types of locations, streamlining access and organization according to predefined criteria.

⚠️ Note: The Starter plan allows you to manage one location, while the Pro plan gives you access to 3 locations, with the option to add unlimited location add-ons.