How to Manage All the Reviews and Feedback on SocialPilot Reviews?

Managing customer reviews helps maintain your business's reputation and customer relations. SocialPilot Reviews has a streamlined review management process, with a centralized space for all reviews and feedback.

Here’s how to use this feature effectively:

In this article:

1. How to Monitor and Manage Reviews?
2. How to Use AI to Reply to All Reviews?
3. How to Manage Feedback?

How to Monitor and Manage Reviews?

Here is how you can monitor and manage reviews on SocialPilot Reviews:

1. Go to the dashboard and locate the Reviews tab on the left side.
2. At the top, you will see tabs or dropdown menus that let you filter reviews by location. This helps in sorting reviews for businesses with multiple storefronts.

• Search: Use the search bar at the top to find specific reviews by keywords or reviewer names.
• Date Range: Select a date range to view reviews within a specific period.
• Filter: Click the Filter button to apply filters based on tags, locations, sources, ratings, recommendations, reply status, and review content.

3. Now, select the location you want to manage from the list displayed on the left panel.
4. You can now see a list of user reviews for your brand on either your Facebook or Google Business Profile.
5. If a review warrants a response, write a thoughtful and professional reply. Your response should be personal, addressing any specific comments the customer made.

How to Use AI to Reply to All Reviews?

If you don't want to type out responses by yourself, you can use the AI to generate a reply to that particular review.

1. Below the review, locate the Reply with AI button and click on it. The AI will generate a response based on the content of the review, which will appear in the text box below the review.

2. Use the additional options to refine the response.

• Make Shorter
• Make Longer
• Fix Grammar
• Change Tone

3. If the initial AI-generated response is not satisfactory, click the Regenerate button to get a new version.
4. Once you are satisfied with the response, click the Send button to post your reply.

How to Manage Feedback?

Here is how manage feedback on SocialPilot Reviews:

1. On the dashboard, locate the Reviews tabs and click on Feedback to find all customer feedback received through your campaigns.
2. This will take you to the Feedback section. Now, select the location you want to manage from the list displayed on the left panel.
3. Just like Reviews, you can use the search bar to search for specific feedback using keywords, select a date range Selector, and use filters based on predefined tags. There is also another general filter option from which you can filter the feedback based on location and ratings.
4. After filtering the feedback, you can reply to them just like you did with the review section.