How to Manage All the Reviews on SocialPilot Reviews?
Managing customer reviews helps maintain your business's reputation and customer relations. SocialPilot Reviews has a streamlined review management process with a centralized space for all reviews and feedback.
Check out a how you can manage all the reviews from SocialPilot Reviews in this quick video.
In This Article:
How to Monitor and Manage Reviews?
Here is how you can monitor and manage reviews on SocialPilot Reviews:
- Go to the dashboard and locate the Reviews tab on the left side.
- At the top, you will see tabs or dropdown menus that let you filter reviews by location. This helps in sorting reviews for businesses with multiple storefronts.
- Search: Use the search bar at the top to find specific reviews by keywords or reviewer names.
- Date Range: Select a date range to view reviews within a specific period.
- Filter: Click the Filter button to apply filters based on tags, locations, sources, ratings, recommendations, reply status, and review content.
- Now, select the location you want to manage from the list displayed on the left panel.
- You can now see a list of user reviews for your brand on either your Facebook or Google Business Profile.
- If a review warrants a response, you can choose to reply using multiple options available to you.
- Write a thoughtful and professional reply manually.
- Click on Generate with AI to generate a response in seconds.
- Use the pre-saved template to formulate the reply.
- Set-up Automate with AI to automatically send responses to reviews.
How to Manage Feedback?
Here is how to manage feedback on SocialPilot Reviews:
- On the dashboard, locate the Reviews tabs and click on Feedback to find all customer feedback received through your campaigns.
- This will take you to the Feedback section. Now, select the location you want to manage from the list displayed on the left panel.
- Just like Reviews, you can use the search bar to search for specific feedback using keywords, select a date range Selector, and use filters based on predefined tags. There is also another general filter option from which you can filter the feedback based on location and ratings.
- After filtering the feedback, you can reply to them just like you did with the review section.
🤩 Once you connect your account, you will have access to all reviews and feedback received over the past year.
Note: Regardless of the plan, you can manage reviews and feedback from the common dashboard.