How to Add Contacts to Campaigns on SocialPilot Reviews?

The location you choose directly impacts which contacts will be included in the campaign, as each contact in SocialPilot is associated with a specific location. This is particularly important when managing multi-location businesses or agencies with multiple clients, where the target audience may vary significantly from one location to another.

During the initial setup, you select the location for the campaign. The contacts linked to this location are the ones that will be enrolled in the campaign. Make sure to select the correct location as only these contacts will be available for review requests.

Here is how you can complete the contact addition to a campaign:

When setting up your campaign, choose the relevant location from your list of pre-defined locations. Only the contacts associated with this location will be included in the campaign and will receive review requests via email or SMS​​.

1. After the location is set, navigate to the Contacts tab. Here, you will find all the contacts associated with that location, including their name, email, phone number, and activity status. These statuses help you track their engagement with the campaign:
   • Enrolled: Contacts that are actively part of the campaign and will receive review requests.
   • Exited: Contacts who have completed the campaign or interacted with the review request, such as clicking the review link. They will no longer receive campaign communications.
   • Bounced: Contacts for whom the email or SMS failed to deliver, usually due to incorrect contact information​​.
2. Use the search bar or filters to quickly locate specific contacts. You can filter contacts based on their activity status or apply tags to organize your contacts more effectively​​.

Enroll New Contacts:

SocialPilot Reviews offers both automatic and manual enrollment options. If automatic enrollment is enabled, all contacts linked to the selected location are added to the campaign automatically. For manual enrollment, click the + Enroll button to add more contacts to the campaign at any time​​.