How Can I Add Contacts To Campaigns?

Adding contacts to your campaigns is crucial for growing reviews. You can add contacts to your campaign as follows:


1
Click on the Contacts tab in the campaign (to the right of the Workflow tab).

2
Click on the "Add Contact" button and select contacts from the Add Contact popup. If you don't have any contacts, you will be taken to the Contacts section, where you will first have to add contacts to your location(s) before you can add them to the campaign.

If you don’t have any contacts, you will need to add or import contacts by clicking the Contacts tab in the side menu and tagging them to the location. Once contacts are created, you will be able to add them to the campaign.

You can search for specific contacts or filter the contacts by status


3
After selecting contacts, do not forget to click the "Add Contact" button on the top right as follows:


3
After selecting contacts, do not forget to click the "Add Contact" button on the top right as follows:

What does contact "activity" mean?

Contact activity (inside campaigns) can be enrolled, bounced, or unsubscribed.

  1. Enrolled Contacts

    Enrolled contacts refer to individuals who have not been identified as bounced or unsubscribed. Based on the different workflow types established within the campaign, these individuals will continue to receive communication.

  2. Bounced Contacts

    Contacts are marked bounced if communication to them goes undelivered. Bounces can be classified into two main categories: hard bounces and soft bounces. Hard bounces occur when an email cannot be delivered due to permanent issues like an invalid email address. On the other hand, soft bounces are usually temporary communication failures. For instance, an email may experience a soft bounce because the recipient's inbox is full or the server is temporarily down.

  3. Unsubscribed Contacts

    Unsubscribed contacts are individuals who have chosen to no longer receive email and/or SMS communications from your organization. This can occur for various reasons, such as disinterest in the content being shared, receiving too many communications, or simply a change in communication preferences. When a contact opts out, it is essential to respect their decision and ensure that their preferences are honored in the future.

  4. Exited Contacts

Exited contacts are the individuals who have already received the campaign requests and have done some kind of action - opened, gave reviews or ratings. So they qualify as contacts that have exited the campaigns.


What Contacts can be added to a campaign?

You can add the following contacts to a campaign:

  1. Active Contacts

    As mentioned above, Active Contacts are individuals who haven't unsubscribed (i.e have not opted out of receiving your communications) and haven't bounced (whose messages have successfully reached their inbox without bouncing back). These contacts are crucial for maintaining a consistent line of communication with your audience. They play a key role in engaging with your campaign content, whether it be through Email or SMS, based on the specific workflow configurations you have set up.


  2. Bounced Contacts

    As mentioned above, contacts are marked bounced if communication to them goes undelivered.


⚠️ Please Note: Unsubscribed contacts cannot be added to a campaign.

If a contact has unsubscribed to receive communication, we ensure that we respect their choice and thus do not allow them to be added to a campaign.

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