Common Questions About Review Widgets

In This Article

1. Which platforms are supported for review sources? 
2. Can I use widgets on mobile or responsive websites?
3. What are the best widgets to display reviews for an e-commerce store?
4. Can I showcase reviews from multiple platforms in one widget?
5. Can I change the colors or layout to match my website branding? 
6. Why should I use widgets to display reviews on my website?
7. Which widget type is most effective for increasing user trust? 
8. How do widgets help in collecting new reviews from customers? 
9. Do widgets slow down my website’s loading speed? 
10. Can I edit an already published widget? 
11. What is the difference between draft and published modes? 
12. How can I delete a widget if I no longer need it? 
13. Can I filter reviews by star ratings or keywords?
14. Can I display a widget with real-time updates for new reviews?
15. Is there a preview mode to see how the widget looks before publishing?
16. Which widgets support full-screen preview functionality? 
17. How can I add multiple review sources to a single widget? 
18. How do I redirect users to leave a review through the widget?
19. Why is my widget not displaying properly on the website? 
20. Are there limits to the number of reviews displayed in a widget?
21. How can we use Widgets?

Which platforms are supported for review sources?

The platforms you have connected to the selected Location in the widget are supported for review sources. 

Can I use widgets on mobile or responsive websites?

Yes, you can use widgets on mobiles as they are designed to be incorporated seamlessly into responsive websites. 

What are the best widgets to display reviews for an e-commerce store?

For an e-commerce store, the following widgets are highly effective:

• Grid Widget: Display multiple reviews in a structured layout, ideal for showcasing customer satisfaction.
• Carousel Widget: Rotates reviews dynamically, grabbing user attention on key pages like the homepage.
• Average Rating Badge: A quick, visual representation of overall ratings to build trust.
• Floating Slides: Keeps reviews visible on the screen as users browse, ensuring high visibility.

Can I showcase reviews from multiple platforms in one widget?

Yes, you can select multiple platforms (e.g., Google, Facebook) as review sources for most widgets. Reviews from all selected platforms will be displayed in the widget. Note that for certain widgets like the Average Rating Badge, only one platform can be chosen.

Can I change the colors or layout to match my website branding? 

Yes, you can customize colors and layouts:

• Use the Custom Theme option to adjust colors for text, buttons, and backgrounds.
• Modify layout attributes like rows, columns, and size in the widget settings.
• For advanced control, you can use Custom CSS to align the design with your branding.

Why should I use widgets to display reviews on my website?

Widgets help:

• Build Trust: Displaying authentic reviews increases credibility with potential buyers.
• Boost Conversions: Positive reviews influence buying decisions and reduce hesitation.
• Enhance User Engagement: Dynamic widgets like carousels grab attention and keep users engaged.
• Collect New Reviews: Include options like the "Leave a Review" button to gather more customer feedback.

Which widget type is most effective for increasing user trust?

The Average Rating Badge is highly effective for trust-building because:

• It provides an immediate snapshot of your business’s reputation.
• It’s visually appealing and easy to spot on landing pages or headers.

Additionally, the Grid Widget allows users to browse multiple detailed reviews, reinforcing trust further.

How do widgets help in collecting new reviews from customers?

Widgets encourage new reviews by:

• Including a Leave a Review button that redirects users to platforms like Google or a custom feedback page.
• Offering seamless access to review submission directly from the website.

Do widgets slow down my website’s loading speed? 

No, SocialPilot widgets are optimized to minimize performance impact. They:

• Use lightweight code and load asynchronously.
• Ensure reviews render efficiently without blocking other website elements.

Can I edit an already published widget? 

To edit a published widget:

1. Switch the widget to Draft Mode by unpublishing it.
2. Make the necessary changes (e.g., modify theme, filters, or size).
3. Re-publish the widget to reflect updates on your website.

What is the difference between draft and published modes? 

• Draft Mode:
  • The widget is saved but not live on your website.
  • You can edit all settings, make changes, and preview before publishing.
• Published Mode:
  • The widget is live and visible on your website.
  • To make edits, you must unpublish the widget first.

How can I delete a widget if I no longer need it?

To delete a widget:

1. Navigate to the Widget page in your account.
2. Locate the widget and ensure it is in Draft Mode and .
3. Click Delete. 
4. Published widgets should be unpublished before they can be deleted.

Can I filter reviews by star ratings or keywords?

To filter reviews:

1. Go to the More Settings of your widget.
2. Use the Filter Reviews option to select a rating threshold (e.g., 4 stars and above).
3. Save the changes. Only reviews meeting the selected criteria will appear in the widget. 

Can I display a widget with real-time updates for new reviews?

Widgets refresh automatically every 24 hours to display new reviews. Real-time updates are not supported, but frequent updates ensure current reviews are showcased.

Is there a preview mode to see how the widget looks before publishing?

You can preview your widget using the Preview Options:

• Mobile Preview: See how the widget will look on mobile devices.
• Desktop Preview: Check the desktop version.
• Full-Screen Preview: For Grid, List, and Carousel widgets, view a full-screen example.

Which widgets support full-screen preview functionality?

Only the Grid, List, and Carousel widgets have the full-screen preview available for them. 

How can I add multiple review sources to a single widget? 

You can select multiple platforms (e.g., Google, Facebook) as review sources for most widgets. Reviews from all selected platforms will be displayed in the widget. Note that for certain widgets like the Average Rating Badge, only one platform can be chosen 

How do I redirect users to leave a review through the widget? 

To redirect users to leave a review: 

• Enable the Leave a Review button in the widget settings.
• Configure the redirection target:  Feedback page or platforms like Google or Facebook.
• Save and publish the widget. Clicking the button will take users to the specified target.

Why is my widget not displaying properly on the website?

Common reasons and solutions:

• HTML Code Issue: Ensure the embed code is correctly copied and pasted.
• Domain Lock: Check if the widget is restricted to specific domains.
• Platform Compatibility: Verify that your website supports HTML/CSS embedding.
• Custom CSS Conflict: Ensure no external CSS is interfering with the widget’s design.

Are there limits to the number of reviews displayed in a widget?

Yes, the number of reviews displayed varies by widget:

• Grid/List Widgets: Configure rows and columns (up to 10 rows and 5 columns).
• Floating Slides/Carousel: Adjust the number of cards per slide. Limits are designed to optimize display without overwhelming users.

How Can We Use Widgets?

Each widget type available in the SocialPilot Reviews helps with the core single purpose of building trust and credibility. However, they can each be used in different types of scenarios, encouraging people in different parts of their customer journeys.

To differentiate them, we have identified a few scenarios each widget type can be used for: 

1. Grid Widget

• E-commerce Websites: Showcase multiple product reviews in a structured grid layout on product or landing pages.
• Service Businesses: Display client testimonials in bulk to establish credibility.
• Portfolios or Agencies: Present customer feedback prominently on a single page to impress potential clients.

2. List Widget

• Blogs or Articles: Use in sidebars or at the bottom of posts to show user reviews or feedback.
• Service Providers: Highlight key customer reviews in a clean, linear format for easy readability.
• Mobile-Friendly Websites: Provide a vertical scrolling format optimized for mobile devices.

3. Review Button Widget

• Encouraging Feedback: Use on key landing pages or navigation bars to prompt visitors to leave reviews.
• Customer Support Pages: Redirect satisfied users to leave positive reviews while resolving issues.
• Call-to-Action: Embed the button in email campaigns or newsletters to encourage review submissions.

4. Average Rating Badge Widget

• Landing Pages: Display overall ratings prominently to build instant trust with visitors.
• Homepages: Place it in the hero section to highlight your brand’s reputation.
• Navigation Bars: Keep the badge visible throughout the site as a subtle but constant trust indicator.

5. Carousel Widget

• Homepage Sliders: Display rotating customer reviews in the hero section.
• Product Pages: Use for dynamic displays of product-specific reviews.
• Social Proof Sections: Add to key pages where visitors decide to engage or purchase.

6. Floating Slides Widget

• Persistent Social Proof: Keep reviews visible while users browse the site, maintaining trust and engagement.
• Checkout Pages: Use to reassure customers with positive reviews at critical buying stages.
• Promotional Pages: Highlight recent positive feedback to encourage conversions.