How to Connect an Account in SocialPilot?

SocialPilot simplifies the management of your social media presence by allowing you to connect, manage, and monitor all your social media accounts from a single platform. Whether you're managing your own business, handling client accounts, or working as part of a larger team, connecting your social media profiles, pages, and groups to SocialPilot is the first step toward streamlining your social media strategy.

How to Connect a Profile, Page, or Group?

To connect a profile, page, or group, follow these steps below:

After logging into your SocialPilot account, click on Accounts > Connect Accounts from the sidebar menu.
On this screen, you will see the different profiles, pages, and accounts you can connect to your SocialPilot dashboard. Click on the appropriate link based on the account you want to connect to. For example, to connect a new LinkedIn profile, click on Connect Profile in the LinkedIn menu.
You will now go through each platform’s authentication process. Enter your credentials and make sure to allow all required access.
To connect your business page or group, select the pages and groups you want to connect from your account. It’s important to accept all the permission prompts. SocialPilot requires full access to publish content, retrieve analytics, and manage the Inbox for your pages.
Once you click on Connect Account, the connection of selected accounts with SocialPilot will be successful. The platform will now redirect you to the Manage Accounts page, where you can set up a schedule at the account level.

Things to Keep in Mind While Connecting Account

When you are connecting accounts on SocialPilot, there are certain pointers that you need to keep in mind.

Connecting Facebook Pages and Instagram Business Profiles

SocialPilot allows you to connect Facebook Pages and Instagram Business Profiles only if you have Admin or Editor access to those pages. If your accounts are disabled on the Connect Account page, check your role on that page. You may need to ask the Admin or Owner of the page to assign you the correct role, i.e., Admin or Editor.

Inherited Admin Role

It is not possible to connect a Facebook Page if you are listed as a Page Admin through inheritance from a parent page. To check, visit your Facebook Page and click Settings at the top right, followed by Page Roles on the left-hand side. If you are listed under a section labeled Admin (inherited from the parent page), you cannot authorize the connection between the Facebook Page and SocialPilot.

Connecting Facebook Groups

When connecting a Facebook Group, you must authorize it with SocialPilot. You can learn how to authorize your Facebook Groups with SocialPilot in this guide.

Connecting Instagram Business Profiles

Ensure that your Instagram profile is converted into a business profile and linked to a Facebook page where you have Admin or Editor access. This guide explains how to connect your Instagram Business Profile to SocialPilot.

Permissions for Facebook Pages, Groups, or Instagram Business Profiles

When connecting a Facebook page, group, or Instagram business profile, Facebook will ask for certain permissions to publish and manage content on your behalf. You have to provide all the necessary permissions for SocialPilot to manage your accounts smoothly without interruptions.

Connecting Google Business Profile Locations

When connecting your Google Business Profile locations, Location Groups refers to the groups of locations you created when setting up your Google Business Profile account. Locations that aren't part of any group will appear in the Ungroup location. You can learn more by going through this Google Help document.

Handling Locked Locations

If you see a lock icon with your locations, hover over the icon to find one of the following messages:

Verification Pending: You can connect a Google Business Profile location with SocialPilot only after it has been verified. Learn more by reviewing this help document.
Local Post API Disabled: This error occurs due to a limitation in the Google Business Profile API, where a business or brand with over 10 locations cannot use the post feature through third-party tools like SocialPilot. This also means SocialPilot cannot fetch any post data from GBP. Unfortunately, this limitation is imposed by the API itself. Please take a look at the Google FAQs section for more details.