How do I connect an account in SocialPilot?
To get started with SocialPilot, you will need to connect at least one social media account.
You can connect multiple accounts with SocialPilot. The number of accounts you can connect depends on the plan you have chosen.
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How do I connect my Page/Group?
SocialPilot allows you to connect Pages and Groups if you are an admin of those Pages/Groups or have admin access for them.
For example, let's connect a Facebook page:
- Log into the SocialPilot panel.
- Click on 'Accounts' > Connect Account from the sidebar menu.
Navigate to 'Connect a Social Network' > click on 'Connect Page', in the Facebook menu.
You will now have to go through the Facebook authentication process. Enter Password and click on 'Continue'.
Remember to accept all permission alerts prompted by Facebook, as we require complete access to publish content, to get analytics and manage Inbox from your Pages.
Once the authentication is complete, we will list all the pages which have you as an admin. Select the Page you want to connect with SocialPilot and click on 'Save and Setup Schedules'.
Now, set a default schedule or that Page so that all your posts get queued according to the schedule. Add time slots and click on 'Set this Schedule' button.
Note: It is not possible to connect a Facebook Page if you are a "Page Admin" through inheritance from a parent page. To find out, visit your Facebook Page and click Settings at the top right, followed by Page Roles on the left-hand side. If you see yourself listed under a section labelled "Admin (inherited from parent page)", then, unfortunately, you will not be able to authorize the connection between the Facebook Page and SocialPilot.
Note: When connecting a Facebook Group, you will be required to authorise it with SocialPilot.
Know how to authorise your Facebook Groups with SocialPilot.
How do I connect my Google My Business (GMB) account?
- Log into your SocialPilot account.
- Click on Accounts > Connect Account from the sidebar menu.
Navigate to 'Connect a Social Network' > Connect Location, under Google My Business.
- Click “Connect Location”.
- When you click “connect new location”, you'll be asked to log into your Google account. Enter your credentials, select the location you wish to connect with SocialPilot.
When you select a Google My Business group, you'll see all the locations you've added to that group. Select the site location by clicking on the corresponding box.
Note: Here 'Location Groups' refer to the groups of locations you created when creating your Google My Business account. Locations that aren't a part of any group will appear in 'Ungroup location'. To learn more, go through this help document.
You can select all the locations of the group by clicking on the 'Select All' box.
- You can select between groups and select multiple locations, and add them in the groups created in SocialPilot.
- After you're done selecting locations, click 'Save and Setup Schedule'.
Now, set a Suggested Schedule or go with the Manual Setup for each location so that all your posts get queued according to the schedule. Add time slots and click 'Set this Schedule' button.
Your Google My Business pages for each location are now connected with SocialPilot.
Note: If you see a 'lock' icon with your locations, hover the mouse on the lock icon, and you'll find one of the following messages:
You can connect a Google My Business location with SocialPilot only after you have verified it. To learn more, go through this help document.
This error is due to a limitation added in the Google My Business API where a business or brand with over 10 locations cannot use the post feature through the 3rd party tool like SocialPilot.
This also means that SocialPilot cannot fetch any post data from GMB. There's nothing we can do as the limitation is from the API itself. To learn more go through the Google FAQs section.