How to Manage Listings?
Once you opt in to a publisher, SocialPilot Reviews keeps its listing information in sync with your location details and flags anything that needs your attention along the way. Here is everything you can see and do from the Listings dashboard.
In this Article
- How to Access Listings?
- How to Understand Your Listings Dashboard?
- How to Understand Publisher Status?
- How to Opt In to Publishers?
- How to Sync Your Location Information?
- How to Search and Filter Publishers?
- How to Review a Publisher's Listing Details?
- How to Identify and Fix Listing Issues?
- How to Manage Connected Publishers?
- How to Download Listing Details?
- How to Switch Between Locations?
How to Access Listings?
- Log in to your SocialPilot Reviews account.
- Select the required Brand and Location from the dropdowns at the top.
- Click Listings from the left-side menu.
You now see the listing publishers available for the selected location. The publishers shown vary based on the location's country and the platforms supported there.
How to Understand Your Listings Dashboard?
The cards at the top of the Listings screen give you a quick view of the selected location's listing activity.
- Opted-In: how many available publishers you have selected for this location.
- Synced: how many of those publishers currently have your latest location information.
- Requested: how many publishers have a sync request submitted and still being processed.
- Actions: how many listings need your attention before they can sync successfully.
Below these cards, you can view every supported publisher along with its current status and last synced time. Select Active Listings to display only the publishers currently active for the location.
Requested: Shows the publishers for which a listing request has been submitted and is still being processed.
How to Understand Publisher Status?
Every publisher in your list shows one of the following states.
| Status | What It Means |
| No status | You have not opted in to this publisher yet. |
| Processing | Your opt-in request has been sent and is waiting for a response from the publisher. |
| Syncing | The publisher has acknowledged your request, and your location details are being processed. |
| Synced | The publisher accepted your location details successfully. |
| Issues | The publisher rejected some or all of the update. Click the status to see which fields need fixing. |
| Reconnect | Your authentication with this publisher has lapsed. Click it and sign in again to restore the connection. |
How to Opt In to Publishers?
You can opt in to individual or multiple publishers at any time from this screen. For the full walkthrough, see How to Add New Listings?
How to Sync Your Location Information?
Before syncing, make sure your location information in SocialPilot Reviews is complete and up to date.
- Go to Listings.
- Select the required publishers.
- Click Sync Publishers.
- Review the location information being shared.
- Confirm the sync.
SocialPilot Reviews sends the current location information to the selected publishers. Future changes to the location can then be sent to the publishers opted in for that location.
To push updates to every opted-in publisher at once, click Sync All. To sync just one, use the sync icon on that publisher's row.
The time shown under Last Synced tells you when the listing was most recently updated.
Note: Syncing is not instant. It typically takes one to two weeks for your information to fully appear on a publisher's own site or app, so give it time before checking back.
To update your location's information itself, rather than just re-sending what's already saved, open Location Details from the side menu, make your changes, and save. Then return to Listings and click Sync All to push the update everywhere.
How to Search and Filter Publishers?
Use the search and filter options to find specific publishers or review listings with a particular status.
Search for a publisher
Enter the publisher's name in the Search field at the top of the Listings screen.
Filter your listings
- Click Filter.
- Select the status or criteria you want to view, from Synced, Syncing, Processing, or Issues & Errors.
- Apply the filter.
You can also select Active Listings to view only the publishers currently active for the location.
How to Review a Publisher's Listing Details?
- Go to Listings.
- Find the publisher you want to review.
- Click the publisher name or open its listing details.
The details window shows the location information shared with that publisher, including applicable fields such as:
- Name, website, phone number, and alternative phone number
- Email, street address, city, state or region, and country
- Map location, latitude, and longitude
- ZIP or postal code
- Primary and secondary business category, plus any additional categories
- Language
- Description and short description
- Amenities and services
- Regular and special hours
- Payment methods accepted
- Media
- Social media profiles (Facebook, Instagram, Threads, LinkedIn, YouTube, Twitter, Pinterest, and TikTok)
Note: Secondary Category is a new field. If your chosen category has a match on that publisher's side, SocialPilot Reviews fills this in automatically and locks it for editing. If there is no match, you can choose from that publisher's own category list instead.
Note: Once a listing created through your Google Business Profile is verified, its map location can no longer be edited within SocialPilot Reviews. Updates require accessing Google Business Profile Manager, then refreshing the map in SocialPilot Reviews.
Use the external-link icon beside a supported publisher to view the live listing directly on that platform.
How to Identify and Fix Listing Issues?
If information is missing, invalid, or cannot be synced, SocialPilot Reviews marks the location or listing as needing attention.
- Open the affected location.
- Click the Needs Attention or issue indicator.
- Review the number of Issues and Recommendations shown in the panel.
- Issues: missing or invalid required information for a publisher you have already opted in to. Sync pauses for that publisher until you fix it.
- Recommendations: the same kind of missing information, but for a publisher you have not opted in to yet. These are proactive suggestions to strengthen your profile before you opt in, and do not block anything.
Click an issue or recommendation to jump straight to the relevant field in your location details.
How to Manage Connected Publishers?
- Opt-Out: stops syncing with a publisher while leaving your existing listing live on that publisher's site.
- Disconnect: removes the platform entirely. Reconnecting it later requires re-authentication.
How to Download Listing Details?
A downloadable CSV file provides an overview containing publisher/platform name, listing URL, status, last synced, and issues information, covering both the publishers available in your location's current region and any publishers no longer available after a region change.
How to Switch Between Locations?
Use the Brand and Location dropdowns at the top of the screen to move between locations. The dashboard cards, publisher list, and available publishers all update to match whichever location you select.