How to Manage Listings?
Once the listings are connected, you will be able to manage your listings, see if they are synchronized to your location details, detect any issues in your listing, and solve those issues.
Here are the accessible elements on the Listings page in SocialPilot Reviews that help you keep track of your listings on all platforms, as well as detect and solve issues.
In this Article
- Overview Cards
- Listing Platform Details
- How to Download Listing Details
Overview Cards
There are four cards at the top of the listings page, which will summarize the key information points of the location you are on. These cards include:
- Opted-in: Show the number of listing platforms you have registered this location on.
- Synced: This card represents the number of platforms that have successfully synced with your location details without any issues. Clicking on this card filters out and shows the platforms that are synced to your listing.
- Actions: This card points out how many platforms are facing issues in syncing with your listing. Like the previous card, this also acts as a filter.
Listings Found: This card shows the listings platforms that might be connected as Review platforms but have not been opted in to sync listings.
Listing Platform Details
Every supported listing platform is displayed on the Listings page, along with its current status and whether you have opted in for it or not. Here are the things you’ll be able to monitor:
- Platform Names and Links: The names of each platform will be listed, along with links to your listing, if you have opted in.
- Status: Right beside the platform name is the Status column for each platform you have opted in for. This shows how many issues have stopped your sync from being completed.
- If you see issues detected, you can click on the number, and a drawer will open up on the right side of the page. This drawer will show you exactly what action is required to fix the existing issue. When you take the required action, your listing issue will be synced, and the connection will be complete.
- Last Synced: The column shows the time when your listing information was last synced to the platforms. The system auto-syncs your information after a month from the last sync.
- Verification Icon: If you have not completed the verification process while creating or adding the listing, you will see an amber colored badge when you hover over a publisher on the Listings page. If you click on it, a pop-up will appear prompting you to take the required action to verify your account.
- We recommend that you verify your listing ASAP to make your business listing discoverable and searchable.
- Sync Details: This icon, visible when you hover over a listing platform, lets you manually sync your location details directly on the platform.
- Opt-Out: When you hover over a listing platform and click on the three dots on the right, you will see the Opt-out option. Clicking on it will cut off the sync you have created of that listing to the location details saved in SocialPilot Reviews. However, the listing will still exist on the publisher.
- Disconnect: Just under the Opt-out option is the Disconnect button. If you want to remove the platform as a listing publisher as well as a review platform, you need to select Disconnect. If you ever want to reconnect this platform to the app, you will have to re-authenticate and verify all over again.
- Search by Keywords: You can filter out a specific listing publisher by searching for it by name.
- Filters: You can filter out any type of connections by available status filters, including Synced, Syncing, Processing, Issues, & errors, and Listings found.
- Bulk Select: The checkbox at the top of the publisher list enables you to select all or multiple publishers at once to sync them with just a click.
- Sync-All: This is the master button that triggers bulk-sync of all the publishers that you have opted for, with just one click.
How to Download Listing Details?
You can download a CSV file, which gives an overview of all the key information for all the listings you have connected through SocialPilot Reviews.
It contains the Publisher/Platform Name, Listing URL, Status, Last Synced, and Issues.