Common Questions about 'Posts'

This article lists down some common queries you might have while creating, scheduling or managing your posts.

IN THIS ARTICLE

Which platforms support multiple images, GIF, video, and Carousel?

SocialPilot allows you to add images, GIF and video to make your posts visually attractive.

Multiple Images:

Some platforms don't support posts with multiple  images  due to their API restrictions.

The following platforms  support multiple image posts:

  • Facebook
  • Twitter
  • LinkedIn
  • VK
  • Tumblr
  • Instagram

The following platforms that  don't support multiple image posts:

  • Pinterest
  • Google My Business

GIF:

You can  add a GIF to posts on the following platforms:

  • Facebook
  • Twitter
  • LinkedIn
  • Pinterest
  • Tumblr

The following platforms don't support GIF posts:

  • Instagram
  • Google My Business
  • Vk

Video:

SocialPilot allows you to  add a video for posts on the following platforms:

  • Facebook
  • Twitter
  • LinkedIn page

But wait. With SocialPilot, you can add videos to posts for non-supporting platforms as well. The post will have a link which when clicked on, will lead to SocialPilot's video page. Your video will be played on this page.

Carousel:

SocialPilot allows you to share  carousel post with up to 4 images on the following platforms:

  • Facebook
  • LinkedIn Company Pages only

How are my videos shared on social media?

SocialPilot gives you the liberty of posting videos of any size.

So, what happens if the video is larger than what is allowed by the social network or if the network doesn't support video uploads. The video gets uploaded on our servers, and a link to the video is shared in your post.

SocialPilot supports the following video formats:

  • .avi
  • .mp4
  • .mov

This is how your videos will be shared on different social networks:

  • On Facebook, your video post will be shared just like any other image post you share on Facebook.
  • On Twitter, videos of 140 seconds will be shared as like any other posts on Twitter. But if the video length exceeds 140 seconds, it will be posted with a SocialPilot server link. When you click on the video, it will open separately under SocialPilot's video page.
  • On LinkedIn Page, your video will be shared natively like any other image post you share. 
  • Pinterest doesn't support video uploads. So, your video will be uploaded to our servers and it will get posted with a SocialPilot server link. When you click on the video, it will open separately under SocialPilot's video page.
  • On Vk, your video will be shared just like any other post you share on VK.
  • On Instagram, you will have to share your video posts using the push notifications/reminders. The post will look like any other posts you share on Instagram.
  • On Google My Business, it'll be posted with SocialPilot server link. When you click on the video, it will open separately under SocialPilot's video page.

    Hence, you needn't worry about the size of the video while sharing or scheduling it.

What does the ‘Copy To’ button do?

Say you have created a post for one account and want to share the same post from another account. 

The 'Copy To' button allows you to copy all your scheduled posts and schedule them from other accounts.

1
Log into your SocialPilot Dashboard.
2
Click on  Posts & Manage Posts
3
Select the posts you want to copy, one by one. To select all the posts in the queue, just click on the 'Select All' checkbox.

You'll find a 'Copy To' button. Click on it and select the accounts you want to copy these posts to.

Note: These copied posts will have the same time schedule as they were set for in the queue.

Can I add hashtags in my posts?

Yes.

While the hashtags will appear like plain text when you create posts, they will be published as clickable hashtags.

I can’t see any image in my post preview. What should I do?

SocialPilot previews images from the open graph (o.g.) meta tag of the web page you are sharing. If the web page does not use an o.g. image meta tag, SocialPilot cannot show its preview. 

If you are that site's owner, you will need to make some modifications to the page to accommodate an open graph meta tag.

Why can’t I see the link preview in my Twitter post?

This happens when the link is not validated by Twitter - Twitter Cards, for that tweet, is not properly defined. 

To check whether the URL is validated by Twitter, visit this page. If your link generates a preview here, it will definitely generate a preview when it's published from your Twitter account. 

However, if the validator doesn't crawl the meta-data and shows an error, then the link is not validated by Twitter. Consequently, the link will be published as a plain text. We suggest you check all your links using the Twitter Card Validator.  

Why do my posts show ‘Published by SocialPilot’ on Facebook Page/Group and Twitter?

When you use a third-party tool (like SocialPilot) to publish posts on your Facebook Page and Groups, your posts show 'Published by the *name of the tool*.'

Don't worry! In the case of the Facebook Pages, only you (the admin) can see this - other users won't be shown 'Published by SocialPilot.'

Posts published to Facebook Groups will show a "SocialPilot" link, which is visible to both Admins and followers.

All the Twitter posts will show a "Tweet source label" to display whether the tweet was posted through twitter itself or a third-party tool like SocialPilot. You can find more information on the same from Twitter right here.

We want that source stamp gone too. This source stamp is something that is added by the social network platforms. Hence it is not possible to remove it. As per the guidelines of Facebook and Twitter- All third party scheduling tools will have source stamps on the posts published through them. We wish we could remove it, but unfortunately, it's not possible for the time being. 

How can I share my Wordpress Blog posts with SocialPilot?

There are two ways you can share your Wordpress blog posts with SocialPilot:

1
You can use our Zapier integration. ( How To Integrate SocialPilot With WordPress)
2
You can use our RSS Feed automation feature. ( How to add an RSS Feed)

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