Social Inbox helps you manage conversations on multiple social media platforms by letting you access all of them in a single space so you can reply to them in real time. In addition to replying manually, you can also use automation to respond automatically to Direct Messages, helping ensure timely, consistent responses.
All messages, comments, mentions, and timeline posts received on your Facebook Page can be seen in the Social Inbox section in your SocialPilot dashboard.
Here are the actions you can take through Social Inbox for your Facebook page:
Text/Media Post Comments
- Add comments with emojis, GIFs, images, and videos.
- Reply to specific comments, like, hide, and delete comments.
- Due to security reasons, some comments may only include text.
Mentioned Posts
- Users receive notifications about mentioned posts.
- Due to API restrictions, creator account details may not always be available.
- Cannot respond or react to the mentioned comments from the Inbox.
Wall Posts
- Users receive notifications about mentioned posts.
- Due to API restrictions, creator account details may not always be available.
- Cannot respond or react to the mentioned comments from the Inbox.
DM Messages
- Share images, emojis, and GIFs.
- Cannot like or reply to specific messages.
- 7-day limitation to reply to DMs.
Note: You can’t take any action on someone else’s post that mentions your Facebook page. But you can see it in the inbox.