Custom Feedback Forms Builder gives you multiple question types to collect feedback in the format that makes the most sense for your business.
From simple ratings to detailed written responses, each question type serves a specific purpose and helps you guide customers through the form smoothly.
This article shows all the question types available in the Custom Feedback Forms Builder and explains when to use each.
In This Article
- Rating Question Types
- Fields for Collecting Reviewer Details
- Flexible Input and Selection Fields
- Read-Only Fields for Structure and Context
Rating Question Types
Rating question types help you understand customer sentiment without asking them to type a response. These are best used when you want quick, intuitive feedback.
Thumbs Up / Down: This question type shows a thumbs-up and thumbs-down option, allowing customers to quickly indicate a positive or negative experience with a single tap.
Stars: This question type allows customers to rate their experience using 5-Star ratings, offering a familiar and visual way to collect feedback.
Range: This question type presents a numbered scale that customers can slide or tap through, commonly used to measure likelihood, intensity, or satisfaction levels.
Fields for Collecting Reviewer Details
These fields are used to capture customer information alongside their feedback. They help you identify responses and follow up when necessary.
Reviewer’s Name: This field displays text inputs for first and last name, allowing you to identify who the feedback is coming from.
Reviewer’s Email: This field captures the customer’s email address in a validated format, useful for follow-ups or record keeping.
Reviewer’s Phone: This field collects the customer’s phone number using a formatted input with country selection.
Terms of Service: This field lets you provide reviewers a consent statement with a checkbox that they must agree to before submitting the form.
Flexible Input and Selection Fields
These fields give you flexibility to collect written responses, choices, or structured input beyond ratings and contact details.
Single Input Fields: Single Input fields allow customers to enter typed responses in different formats, depending on the information you want to collect. These fields include the following input options:
- Short Answer: Provides a single-line text input for brief responses.
- Long Answer: Provides a multi-line text area for detailed feedback or explanations.
- Numbers: Restricts input to numeric values only.
- Phone Number: Displays a phone-specific input field with formatting support.
- Email: Displays an email-specific input field that validates the format before submission.
Single Select: This field displays a list of options where customers can select only one choice at a time.
Checkboxes: This field allows customers to select multiple options from a list when more than one response applies.
Dropdown: This field shows options inside a collapsible menu, helping keep the form visually compact.
Grid: This field displays rows and columns with selectable options, allowing customers to respond to multiple related items in a structured layout.
Date and Time: This field lets customers choose a specific date, time, or both using a calendar and time picker.
Read-Only Fields for Structure and Context
Read-only fields help you organize your form and provide guidance without collecting responses.
Heading: This field adds a visual heading to separate sections and improve form readability.
Paragraph: This field displays longer blocks of text to explain instructions or provide context within the form.
SubText: This field adds short supporting text below a question or section to clarify what’s being asked.
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